WELCOME TO SHEEN FRAGRANCES

RETURN & EXCHANGE POLICY

At Sheen Fragrance, your satisfaction means everything to us. If something isn’t right, we’re here to help.

You may request a return or exchange within 14 days of receiving your order.

Products must be unused, with at least 90% of content remaining, and returned in original packaging.

Return/exchange processing typically takes 3–5 business days after we receive the product.

Original shipping charges are non-refundable.

In case of return/exchange, the customer is responsible for any delivery or courier costs.

If an item arrives damaged or defective, we will cover the shipping costs for return/replacement.

Discounted/sale items are not eligible for return or exchange.

To initiate a return or exchange, simply contact us via WhatsApp at

chat with us

monday – saturday 11am – 10pm pst

whatsapp us: 03131227860

coustomer support: hellosheen@gmail.com

send us a message or email us at

 

hellosheen@gmail.com